We provide software-as-a-service products (“SaaS”) and digital marketing agency services to small and medium businesses in international markets. We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws, regulations, and guidelines, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and other applicable requirements depending on where you are located.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our SaaS products, purchase our services, or otherwise interact with us.

1) Definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Customer Data means any data or content (including personal information) submitted, uploaded, transmitted, generated, or made available through our Services by or on behalf of a customer (including leads, customer lists, and end-user data).

Services means our website, SaaS platforms, and digital marketing agency services (including any white-label solution we provide).

User means any person who visits our website or uses or accesses our Services.

De-identified data means data that has been altered so it can no longer reasonably identify an individual.

2) What personal information we collect

We may collect the following categories of personal information:

A. Information you provide

name, job title, business name, and contact details (email, phone, address)

account registration details and login credentials (stored securely)

billing details, subscription plan details, and purchase history

communications with us (emails, chats, call notes, support tickets)

information submitted via forms, surveys, and booking tools

Customer Data you provide for SaaS use or marketing delivery (e.g., contact lists, CRM records, audience data, creative assets, landing page content, call scripts)

B. Information collected automatically

IP address and approximate location (city/region)

device identifiers, browser type, operating system

website interactions (pages visited, links clicked, time spent, referral source)

SaaS usage data (feature use, diagnostic logs, audit logs, performance and error logs)

cookies and similar tracking technologies (see section 7)

C. Information from third parties (where permitted)

payment confirmation and limited billing information from payment processors

information from integrations you connect (e.g., CRM, email tools, calendars, ad platforms)

analytics and advertising attribution data

publicly available business information (e.g., from business websites), where lawful

3) When you provide information about others

If you provide personal information about another person (for example, employees, customers, or leads), you confirm that you have authority to do so and that you have provided any required notices and obtained any required consents for us to collect, use, and disclose that information as described in this Policy.

4) If you don’t provide information

You can browse our website without providing personal information. However, if you do not provide required information, we may be unable to:

create or administer accounts

provide SaaS features

deliver agency services (including campaign execution)

process payments or provide support

5) How we use personal information (broad permissions)

We may use personal information (including Customer Data) to:

A. Provide and operate Services

create accounts, verify users, and manage authorised access

deliver SaaS functionality and agency services

provide onboarding, training, customer support, and troubleshooting

communicate with you about your account and Services

B. Security, risk, and enforcement (business protection)

protect our Services, staff, customers, and users

monitor for misuse, fraud, spam, policy breaches, or illegal activity

investigate incidents and enforce our Terms, Acceptable Use Policy, and agreements

prevent unauthorised access and maintain audit trails

C. Billing and business administration

process payments, subscriptions, invoicing, and collections

manage chargebacks and payment disputes

maintain business records, internal audits, compliance, and insurance requirements

D. Improve and develop Services

analyse usage and performance to improve features and reliability

develop new products, services, and functionality

create aggregated, statistical, and de-identified insights (which do not identify individuals) for internal use, benchmarking, service improvement, and business planning

E. Marketing and sales (where permitted)

respond to enquiries, provide quotes and proposals, and deliver demos

send marketing communications and promotional content (see section 8)

measure marketing performance and attribute leads/sales to campaigns

F. Legal and compliance

comply with legal obligations (tax, accounting, regulatory requirements)

respond to lawful requests (courts, regulators, law enforcement)

protect our legal rights and manage disputes

6) Customer Data responsibilities (strong clause)

If you use our Services to upload, process, store, or share Customer Data (including lead lists, customer lists, contact databases, or end-user data), you are responsible for ensuring that:

the data was collected lawfully and can be shared with us

required notices have been provided and required consents obtained (including for direct marketing, tracking technologies, and communications)

your instructions to us comply with applicable privacy, spam, marketing, telecommunications, and consumer laws

To the extent permitted by law, you acknowledge that we are not responsible for your compliance obligations regarding Customer Data, and you agree you are responsible for claims arising from Customer Data you provide or instructions you give that breach applicable law.

7) Cookies, tracking, analytics, and advertising

We use cookies and similar technologies to operate our website and improve our Services. Depending on your settings and our configuration, this may include:

essential cookies (security, login, site functionality)

preference cookies (remembering settings)

analytics cookies (traffic measurement and performance)

advertising and attribution tools (campaign measurement, remarketing, and conversion tracking where enabled)

We may use pixels, SDKs, tags, cookies, and/or server-side conversion tools to:

measure campaign performance and conversions

attribute enquiries and purchases to marketing sources

reduce fraud and improve ad relevance

You can manage cookies via your browser settings and, where available, our cookie preference tools. Disabling cookies may reduce functionality.

8) Direct marketing and opt-out

We may contact you by email, phone, or SMS:

when you request information, a quote, a demo, or support

when you purchase or use our Services

where permitted by law and consistent with your preferences

You can opt out of marketing at any time by:

clicking unsubscribe in emails

replying STOP to SMS (if used)

contacting us at [email protected]

Even if you opt out, we may still send essential operational messages (billing, security, service updates).

9) Call recording, quality assurance, and monitoring

We may monitor, record, and store communications with you (including calls, video meetings, or chat transcripts) for training, quality assurance, compliance, dispute resolution, and security purposes, where permitted by law. Where required, we will provide notice at the time of recording.

10) How we share personal information

We may disclose personal information (including Customer Data) where reasonably necessary to provide and operate our Services, including to:

A. Service providers (sub-processors)

Such as providers of:

cloud hosting, storage, backups, and content delivery

payment processing and billing

communications tools (email, SMS, phone, chat)

customer support and ticketing systems

analytics, logging, monitoring, and security

advertising platforms and marketing delivery tools (where enabled or instructed)

B. Our personnel and advisers

Our staff, contractors, and professional advisers may access information as needed, subject to confidentiality obligations.

C. Legal and safety disclosures

We may disclose information where required or authorised by law, or where necessary to:

respond to lawful requests

investigate fraud or security incidents

protect rights, property, or safety

enforce agreements and policies

D. With your direction

We may share information with third parties you authorise or instruct us to connect with (for example, integrations, platforms, your contractors).

We do not sell personal information in the ordinary sense. We also do not share personal information with third parties except as described in this Policy, including where it is necessary to deliver Services or where required/authorised by law.

11) International data transfers

Because we operate and use service providers internationally, your personal information may be stored, accessed, or processed in countries outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a way consistent with this Policy and applicable privacy and data protection requirements, including contractual and security safeguards where appropriate.

By using our website or Services, you acknowledge that your personal information may be transferred to, stored in, or processed in jurisdictions that may have different privacy protections than your location.

12) Business transfers

If we are involved in a merger, acquisition, financing, restructure, sale of assets, or other corporate transaction, we may disclose or transfer personal information (including Customer Data) as part of that transaction (including due diligence), subject to reasonable confidentiality and security controls.

13) Sensitive information

We do not intentionally collect sensitive information (as defined under applicable privacy laws). You must not provide sensitive information unless we specifically request it in writing and it is necessary for service delivery. If you provide sensitive information, you consent to us handling it in accordance with this Policy and applicable law.

14) Data security (with practical limits)

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure using security controls appropriate to the nature of the information.

However:

no method of transmission or storage is 100% secure

you are responsible for safeguarding your login credentials and devices

we are not responsible for breaches caused by factors outside our reasonable control (for example, phishing, compromised passwords, malware, or failures of third-party platforms)

Where legally required, we will comply with applicable data breach notification obligations.

15) Data retention

We retain personal information and Customer Data for as long as reasonably necessary for:

service delivery and customer support

billing, dispute resolution, and enforcement

legal, tax, accounting, and compliance obligations

backups, security, and business continuity

We may retain de-identified and aggregated information indefinitely.

16) Access and correction

You may request access to personal information we hold about you and request corrections by contacting [email protected]

We may:

require identity verification

refuse requests where permitted by law (for example, where access would compromise security or reveal confidential commercial information)

17) Third-party sites and integrations

Our website and Services may contain links to third-party websites or enable third-party integrations. We are not responsible for third-party privacy practices. Your use of third-party services is governed by their own privacy policies and terms.

17. (A) White-label platform use and HighLevel affiliate disclosure

We may use third-party platforms to deliver parts of our Services (including CRM, marketing automation, messaging, forms, scheduling, and reporting). In some cases, our Services may be delivered via a white-label solution that uses third-party platform technology.

If we participate in an affiliate program in connection with a platform we use, we will disclose our material connection in a clear and conspicuous way and in a highly visible location, and we will not bury disclosures behind multiple clicks or only place them in locations that require scrolling to find them.

HighLevel affiliation: We participate in the HighLevel affiliate program. We may receive commissions in connection with certain referrals. Where an affiliate link is used, we will use plain language disclosures (for example, “This is an affiliate link and I get commissions for purchases made through this link”).

Independence / no authority: We are independent contractors and are not HighLevel. We do not act on behalf of HighLevel and have no right to bind HighLevel.

Privacy alignment: When we collect or handle personal information in connection with the affiliate relationship, we will comply with applicable privacy laws and regulations and maintain and post our own Privacy Policy.

18) Children

Our Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children.

19) Complaints

To make a complaint or ask questions about this Policy, contact:

Email: [email protected]
Address: PO Box 313, Terrigal, NSW, Australia

We will investigate and respond within a reasonable timeframe. If you are in Australia and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

20) Changes to this Privacy Policy

We may update this Privacy Policy at any time by posting the updated version on our website. The updated policy applies from the effective date shown at the top.